Frequently Asked Questions

Ordering and Payment

You can place an order directly through my website by selecting your favorite pieces and completing the checkout process.
I accept major credit cards, PayPal, and other secure payment methods listed at checkout.
If you need to change or cancel your order, please contact me as soon as possible—I’ll do my best to accommodate your request if the order hasn’t shipped yet.

Shipping

All orders ship from Maryland; processing typically takes 1–3 business days, with delivery times varying by location.
Currently, shipping is available only within the U.S.; international shipping is temporarily paused.
Shipping costs a flat rate of $4 for U.S. orders, with free shipping on orders over $100.
Every order includes tracking, delivery confirmation, and insurance for your peace of mind.
If your package is lost or damaged during shipping, please contact me immediately so I can assist you.

Returns and Exchanges

Returns or exchanges are accepted within 14 days of receiving your item.
To initiate a return or exchange, please email me at cl@clswol.com to begin the process.
Customers are responsible for return shipping costs; please use tracked and insured shipping.
Refunds or store credit will be issued once the returned jewelry is received and inspected.

Product Information

I use genuine gemstones, high-quality synthetic gemstones, and quality materials such as sterling silver, karat gold, stainless steel, Tyvek, and 3D-printed plastics.
To care for your jewelry, avoid harsh chemicals and store pieces safely when not in use.

Custom Orders

General

I do not have a physical store, but you can browse and order online anytime.
To reach customer support, please email cl@clswol.com, and I will respond promptly.