Return Policy

At Carol-lynn Swol Jewelry Design, your satisfaction is very important to me. If you need to return an item, please email me at cl@clswol.com to initiate the process. Returns for a refund, exchange, or store credit are accepted within 7 days of receiving your item.

To qualify for a return, jewelry must be unworn, in original condition, and sent back in the original packaging. Return shipments must include tracking, delivery confirmation, and insurance. I will notify you once your return has been received at the studio.

If your order does not arrive, please contact me within 5 days of receiving your dispatch confirmation. If your item arrives damaged, email me right away with clear photos of the item, packaging, and a description of the damage so that I can assist with your claim. Damaged items must be returned within 7 days of delivery.

Once the item is received, I will process a replacement or refund for you.

Please note: Carol-lynn Swol Jewelry Design is not responsible for items lost or damaged by customs or other government agencies, or for loss or damage occurring after the item has been delivered.