I want you to be thrilled with your purchase, however, if a return or exchange is necessary please email me at firstname.lastname@example.org so that I know to expect it. I will gladly accept your returned items for exchange or credit within 14 days after you received the item.
The returned jewelry must be in unworn and in original condition and returned within its original packaging. If returning an item to Carol-lynn Swol Jewelry Design, you are required to ship it back with tracking/delivery confirmation and with insurance. I will confirm the arrival of your returned item once it has been delivered to the studio.
If your item does not arrive please contact me within 5 days of confirmation of dispatch. If your item arrives damaged please contact me immediately via email including a photo of the item showing the damage, a photo of the damaged shipping packaging, and a description of the damage to make a damage claim. I require that the damaged items be returned within 14 days after it was delivered to you.
Once the item has been received, a replacement or refund will be made. Carol-lynn Swol Jewelry Design is not liable for and will not replace or pay compensation for loss of or damage to items seized by a customs office or any other government agency or loss or damage that occurs after delivery.